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Item not delivered tracking showed delivered - case closed in buyers favour
Hi,
A buyer said that their item wasn't delivered by Evri, but tracking showed delivered. I tried to help the buyer and contact Evri, but I just kept getting an automated message that they were going to look into the case (I was really busy can't member the exact details. I eventually got eBay to step in and they quickly ruled in my favour.
Well, this morning I see that they've ruled in the buyers favour and are taking the funds from me. Apparently the buyer has an email from Evri confirming that Evri left the parcel outside. And apparently that is good enough. All my confidence in eBay has been completely destroyed. Why would they do this? Everything that I've read about this topic says that if tracking shows delivered I'm good as a seller.
I now have to chase Evri for my £50, even though I couldn't get through to them before. Anyone else had this?
