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item not delivered, seller got refund from fedex but did not refund me
I purchased an item and it was not delivered to my house, I was told by FedEx with case number the seller received the refund for the item but the seller did not issue me a refund. now what?
7 comments
eburtonlab
Mentor1 year ago@nwil5344
If there is no tracking showing delivery, file an "item not received" claim with eBay within thirty days of the last estimated delivery date. If the seller does not refund you within three business days, ask eBay to step in and force a refund.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=7
nwil5344
OP1 year agoYes Ive already done this, ebay also did not issue refund, ebay closed the case twice, because the tracking showed item delivered even though fedex shows it was not
eburtonlab
Mentor1 year ago@nwil5344
Why would the seller be entitled to a refund from FedEx if the tracking showed delivery?
If tracking shows delivery, but nothing arrives, contact the shipping service to determine if the tracking corresponds to a delivery to your address.
If you can obtain hard copy documentation that the tracking does not correspond to a delivery to your address, contact eBay via social media and explain that you have a case of "false tracking" and you should be given the opportunity to provide your documentation to eBay via direct message. This is different than the usual "item not received" case which is handled automatically and which allows the seller to win by providing tracking that shows delivery.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
You can avoid many issues entirely by choosing to only do business with experienced sellers that have a proven track record of delivering similar items as seen by examining the seller's feedback page, and by avoiding inexperienced sellers, sellers with patterns of negative feedback indicating serious problems, or sellers with large gaps in the selling history or recent drastic changes of seller behavior.
nwil5344
OP1 year agothe tracking shows delivered, the photo provided by fedex shows a random house, the tracking number shows delivered to my address but it was not, the seller opened a claim against this with fedex and fedex issued a refund for mis delivery, the seller did not issue a refund, paypal and ebay show item delivered even though the photo provided isnt my house, after talking to fedex they gave me his claim number that shows it was refunded but I was not refunded.
eburtonlab
Mentor1 year agofedex issued a refund for mis delivery
If you can get documentation of that misdelivery, you can submit that to eBay via social media direct message as part of a "false tracking" case.
disneyshopper
Mentor1 year agoGo to your Purchase History and locate the purchased item. What is the last estimated delivery date? You have up to 30 days past that date in order to file an Item Not Received case, to get your money back. Once you file, the seller has 3 days to provide a tracking number that shows Delivered or issue a full refund. If the seller does neither, on day 4 you return to the case and click Ask ebay to step in, to force a refund.
If it is past the 30 day limit, you will need to log into Paypal and file an Item Not Received case there, if that is how you paid, as they allow up to 180 days from date of purchase to file, to get your money back.
If you paid with a credit card, file a charge back with your credit card issuer.
nwil5344
OP1 year agoYes Ive already done this, ebay also did not issue refund, ebay closed the case twice, because the tracking showed item delivered. Tried paypal but they said sided with ebay becasue item was delivered, after talking to fedex though they said it was not delivered