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Item not delivered - how to contact eBay in Australia?
I ordered https://www.ebay.com/itm/167288030736 expected date as 29th April-7th May. So as I am getting closer to the date, I decided to check eBay to see exact date. Then to my shock it showed as delivered on 7th April. I work from home and I would know if something came. Absolutely did not get anything. I am so confused. I order regularly from amazon and *nothing was ever lost*. This is the first time I bought from eBay after a very long time and it never came. First inaccurate dates then claim it was delivered but no evidence (like Amazon takes a pic). I went to the online chat on eBay and to get a call back I have to enter a number from US or Canada. What I can do?
eburtonlab
Mentor1 year ago@au-kore
If tracking shows delivery, but nothing arrives, contact the shipping service to determine if the tracking corresponds to a delivery to your address.
If you can obtain hard copy documentation that the tracking does not correspond to a delivery to your address, contact eBay via social media and explain that you have a case of "false tracking" and you should be given the opportunity to provide your documentation to eBay via direct message. This is different than the usual "item not received" case which is handled automatically and which allows the seller to win by providing tracking that shows delivery.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
You can avoid many issues entirely by choosing to only do business with experienced sellers that have a proven track record of delivering similar items as seen by examining the seller's feedback page, and by avoiding inexperienced sellers, sellers with patterns of negative feedback indicating serious problems, or sellers with large gaps in the selling history or recent drastic changes of seller behavior.
To contact eBay in Australia, be sure you are starting from the Help & Contact page on the Australian eBay site:
https://www.ebay.com.au/help/home