Locked
Discussions in this board are limited to the original poster and Community Mentors
Item not delivered and eBay won't help me.
I bought an item for which the seller never gave me the tracking number, only the estimated delivery date, and now it turns out it's already been delivered. I asked PayPal to help me, and they ruled in favor of the seller. I tried to contact the seller, but the app says the seller was removed by eBay. They asked me for proof of delivery, and the postal service refuses to give me information because it's confidential. It's not a small thing, it's a trencher machine. Can someone guide me? It's paid for, and I haven't received the item.
1 comment
eburtonlab
Mentor1 year agoOnce you start a case through PayPal, eBay can no longer help you.
If you paid via credit card, you may still have recourse.
What you could have done before contacting PayPal, which may help you deal with your card issuer:
If tracking shows delivery, but nothing arrives, contact the shipping service to determine if the tracking corresponds to a delivery to your address.
If you can obtain hard copy documentation that the tracking does not correspond to a delivery to your address, contact eBay via social media and explain that you have a case of "false tracking" and you should be given the opportunity to provide your documentation to eBay via direct message. This is different than the usual "item not received" case which is handled automatically and which allows the seller to win by providing tracking that shows delivery.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
You can avoid many issues entirely by choosing to only do business with experienced sellers that have a proven track record of delivering similar items as seen by examining the seller's feedback page, and by avoiding inexperienced sellers, sellers with patterns of negative feedback indicating serious problems, or sellers with large gaps in the selling history or recent drastic changes of seller behavior.