Item not as listed. Do I have to prove it to eBAy?

Question

How do I prove item receved is not as listed

lady_madonna · Answer

@baboobonz wrote:
How do I prove item receved is not as listed

File a Return Request.

Go to your Purchase History, find the item, and under â€œMore actionsâ€ click on â€œReturn itemâ€ and select the reason for the return. (doesn't match description). Attach a photo.
The seller will have 3 days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item.
If they don't do either, you can go back to your Return Request details 4 days after you filed the Request and ask Ebay to step in.