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Item not as described
I ordered an item that stated in the title "...comes in original box". I chose this seller specifically because I was giving this item as a gift, and wanted it in the box. When the item came, it was not in the box, just wrapped in paper and put in a padded envelope. The seller does not accept returns.
I contacted the seller two days ago, explained the situation, and he/she has not responded. I wanted to give the seller a chance to make it right before leaving negative feedback. What should my next step be?
1 comment
wooden_flower
Mentor2 years ago@tenandtwins
The seller’s return policy does not apply when an item is not as described. Get your refund before thinking about feedback.
Go to your purchase history - select return this item. Under reasons select does not match the description, and follow the prompts.
The seller has 3 business days to send you a return label or a refund. If he doesn't, or says he can not send a label, go to your case and click 'ask us to step in'.