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Item not arrived buyer is hassling me
Iv sold a dvd on the 7th which was posted. the courier company have trued to deliver, but now the package is in transit. The buyer is getting quite rude and emailing me everyday. The package was due by 14th. He’s been emailing since the 9th. I can’t get hold of customer services. I’m trying to be nice but he’s getting quite angry I need help thank you
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comics-scifi-collectibles
Mentor2 years ago@mali_12 @mali_12 I see you are located in the UK and asking a question on the US volunteer board.
The seller is responsible for the item arriving on time so there is no reason to contact eBay customer service.
Anytime a package looks like it's going to be late arriving OR if the buyer is anxious I let them know that I will check with the postal service and get back to them. Here in the US we can do a lost package search on the postal carriers website, I don't know what options you have in the UK.
Always ship items with tracking. The buyer can file a refund request for item not received when the item is just a day late. Once the file the refund request then you need to refund them no later than 3 days after they opened the case or they can ask eBay to step in and force a refund. If that happens you don't get your sellers fees back and you get a defect and STILL have to refund the buyer too.
Here's a link to the UK community where you can talk to fellow UK sellers>>>
https://community.ebay.co.uk/t5/Help-from-the-Community/ct-p/11900000007