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item never shipped
the item i purchased was never shipped. the seller purchased a shipping label but USPS never received the item. the seller has ghosted me and won't respond to communication. what are my next steps of a refund?
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disneyshopper
Mentor3 weeks agoGo to your Purchase history and locate the item. Look at the estimated delivery date. When it is at least 1 day past that date, but not more than 30 days past, you can file a refund request for Item Not Received. The seller will have 3 days to respond with either a tracking number showing Delivered or refund you in full. If the seller does neither, on day 4, go back to the case and click Ask ebay to step in, to force the refund.
If it is past the 30 days, you can contact your credit card issuer, if that is how you paid, about a charge back. Most credit card issuers can help for up to 180 days from the transaction.