item never recieved

Question

item never received and seller is gone

twinkling.smile · Answer

@slimsmack

Buyers are protected by the eBay Money Back Guarantee. They can request a refund if an item doesnâ€™t show up.

First, check if the latest estimated delivery date has passed.

Then you have maximum 30 days to report the item you didn't receive. Three business days later, you can ask eBay to step in, if itâ€™s still not solved.

So, it's a two step procedure.

This is your guide: https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042

-----

If you cannot find the listing, you can contact eBay. Make here a choice for a chat or a call to you: https://www.ebay.com/help/eua?id=5275&mkpid