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Item never received, reporting period expired, and eBay support keeps looping
Summary: joun_87 reported purchasing an item that was never delivered and is unable to file a claim with eBay due to the reporting period having expired. They have attempted multiple avenues for support without success and are frustrated with the lack of resolution. krazzykats and comics-scifi-collectibles suggested initiating a chargeback through the payment method, as eBay's deadline policies cannot be altered. joun_87 clarified that their issue is with the non-delivery rather than a change of mind and reiterated their understanding of the missed deadline.
I purchased an item on June 17, 2026, but I never received it.
Order number: 23-14760-55281
Item number: 266195461593
Seller: deltaap57
Purchase date: June 17, 2026
Order total: $175.70
Estimated delivery date: July 7–16, 2026
The tracking stopped updating and the item was never delivered to me.
I understand that I should have noticed the problem earlier and opened an Item Not Received claim within eBay’s reporting period. I was purchasing several different vehicle parts at the time and unfortunately did not realize that this particular package had never arrived until later.
I contacted the seller, and the seller initially told me to file an Item Not Received claim through eBay because it was an international shipment and eBay would refund me.
However, every time I try to report the item as not received, eBay only tells me that the reporting period has expired.
I have tried Help & Contact, the automated assistant, and several different support pages, but they all keep sending me back to the same expired claim page. I cannot find any way to reach a real customer service representative or request a manual review.
The seller has now offered to sell me another item for $50, but I do not think it makes sense for me to pay more money when I already paid $175.70 for an item that I never received.
I understand that I missed the reporting deadline, but the fact remains that the item was never delivered.
Is there any way to request a manual review, an exception to the reporting deadline, or contact an actual eBay customer service representative about this order?
comics-scifi-collectibles
Mentor1 week ago@joun_87 I understand that this is frustrating.
An eBay agent cannot extend the time limit of the Money Back Guarantee.
You have to file a not received refund request case within 30 days of the last estimated delivery date.
Your only option now is a chargeback with your payment method as @krazzykats stated.
joun_87
OP1 week agoThat is not an accurate description of what happened in my case.
The item was never delivered to me at all, so saying that “30 days have passed after delivery” is simply incorrect and misleading.
There was no completed delivery, no package received by me, and no proof that the item was ever delivered to my address.
What actually happened is that eBay’s system closed the Item Not Received claim window 30 days after the estimated delivery date, even though the package had still not been delivered.
That is exactly the problem I am raising.
I am not asking for a refund because I changed my mind or because I was dissatisfied with the item. I am asking because I paid $175.70 and never received the item.
I understand that I missed eBay’s reporting deadline, and I have already acknowledged that. But that does not change the fact that the seller received my payment and I received nothing.
So please do not describe this as “30 days after delivery,” because there was no delivery in the first place.
krazzykats
Mentor1 week agoDo a chargeback with your funding source. The eBay guarantee was only good for 30 days after delivery and you are beyond that.