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Item never delivered, had message from buyer that it was marked delivered in error
Summary: crystalclairecollector reported an issue where an item they ordered was never delivered, despite receiving a message that it was marked as delivered by mistake. disneyshopper responded, but no additional information or solution was provided in this brief exchange.
I ordered something on 4-18-26. On 4-21-26 it was marked delivered on eBay but it was not delivered. I got this message from the seller:
Apr 21, 2026
C
Dear Valued Customer,We sincerely apologize for any inconvenience caused. Due to a system error in our tracking tool, your order's tracking information was updated incorrectly. We take full responsibility for this issue.Our team has spent several days investigating and thoroughly resolving the issue to ensure all current tracking information is accurate and reliable. We understand the importance of timely and transparent updates, and we regret any confusion or concern this may have caused. We will update your order tracking information once the system is resolved; this may take 5-6 days. We kindly ask for your patience while your order is being processed.To compensate for this inconvenience, we would like to offer you a [discount on your next order] as a token of our goodwill.Thank you very much.Have a productive workday!
6:58 PM
Today I am going through my credit card statement & realize it was never delivered. I can't report online because the package is marked delivered & it is past 30 from that date and it says the reporting window has closed. When I tried to contact the seller I get this message: "this user cannot receive messages because their account has been suspended or terminated. Please use caution before taking further action. " SEE BELOW.
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This user cannot receive messages because their account has been suspended or terminated. Please use caution before taking further action.
I have been unable to find a way to talk to a person at Ebay. Any suggestions?
1 comment
disneyshopper
Mentor4 months agoI suggest contacting your credit card issuer regarding a chargeback for an Item Not Received. You only have 180 days from the date of the transaction.