Item never delivered

Question

Hi I made a purchase back in December and the item got lost through shipping. I contacted ups and they said to contact the seller but the seller has no information and now I’m trying to contact eBay but this is the best option they’ve given me to figure out what to do. I’m not sure what else I can do on my end, I’ve tried asking the seller to help multiple times but he said he’s got no information back from either companies. Please help

eburtonlab · Answer

@ikuzooooooooooo

You have waited far too long to get help from eBay.

The buyer only has thirty days from the last estimated delivery date shown at the time of purchase to start an "item not received" claim with eBay. Once a claim has been started, the buyer has up to twenty-one business days to ask eBay to step in and force a refund. After that, the case is automatically closed without a refund, and eBay can no longer help.

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=7

If you have waited too long to start a claim or to ask eBay to step in, you may still have recourse through your payment method. Many credit cards offer some protection for items that are not received for up to six months from the date of purchase.