Locked
Discussions in this board are limited to the original poster and Community Mentors
item never arrived
I bought an item and it never came. I have been through every button on e bay and there seems to be nowhere to make a phone call to a live person or get anyhting but and article to help. Calling it customer service is a gift . there is no serice.
5 comments
comics-scifi-collectibles
Mentor4 months ago@matwi_2405. No need to contact customer service. Just file a refund request case.
Sorry your purchase didn't go smoothly. Here's how to get your money back.
Look for the last estimated delivery date in your purchase history. You can file a refund request when it is one day PAST the last estimated delivery date .
You have 30 days from the last estimated delivery date to file a refund request on eBay.
Select your item on this page to start a refund request:
https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=
4 business days after you file the refund request ask eBay to step in and help if the seller has not refunded you.
https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
If it is more than 30 days past the last estimated delivery date then you can file a refund request on PayPal up to 180 days from the date of purchase. OR if you didn't use PayPal at checkout contact your bank or credit card to report that you didn't receive the item.
matwi_2405
OP4 months agoThis is so frustrating. I asked for a refund. The seller declined. On Aril 11th i received an e bay note saying the refund was declined and i would get the item on April 2. 9 days earlier. I have neither received item or refund. I go round abd round. At the community responds but never with anything substantive. Is there no on phone number that one can call to inquiry about this.it is a 124 dollar lesson. Never use e bay.
comics-scifi-collectibles
Mentor4 months ago@matwi_2405
That sounds like it might be a false tracking scam
I'm sorry that happened.
1) First, call the post office/shipper to see if the tracking number label contained your name and your address. (They won't tell you whose name *is* on the package, only that your name and address *is not*.)
a) If your name and correct address were on the label, ask the Post Office/shipper to review the GPS on the delivery, retrieve the item from the wrong house, and deliver it to you.
b) If your name and address weren't on that label, ask the Post Office/shipper if they will put this in writing; it's helpful, but not required. Also, ask for the weight of the package using that tracking number. Follow the rest of the steps starting with 2 below:
FOR UPS:
You can usually find the weight and other details for UPS here:
https://www.ups.com/track?loc=en_US&requester=ST/
then click " Proof of Delivery"
The proof of delivery may have more details about the delivery site, and the weight. Screenshot that.
FOR FEDEX:
You can usually find the weight and other details for FedEx here:
https://www.fedex.com/en-us/tracking.html
Then click 'View More Details' to see the package weight. Screenshot that.
2) Then, report the seller using this process
https://www.ebay.com/help/action?topicid=4022
Important, select "Suspicious seller activity"
then "Other"
Explain that the seller is using fake tracking numbers
Include these phrases
Seller uploaded tracking not associated with my transaction
Tracking details were not accurate
Seller used a false tracking number
Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.
3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Share any documentation you gathered. Request a refund.
Use the Customer Service that is on Instagram this way:
- https://www.instagram.com/ebay/
Send a private direct message to the page. Explain you have a fake or false tracking number situation.
If the above steps do not result in a refund then you will have to pursue a chargeback with your funding source ( bank, credit card, etc) . Once you ask your funding source to step in eBay can no longer assist you so save this option for last.
matwi_2405
OP4 months agobottm line no phone number for customer service or fraud. Very poor and weak. I will pay a little more and use a different market that works better.
comics-scifi-collectibles
Mentor4 months ago@matwi_2405. I agree that it's tricky to get past the bots to request a call back. You have to just say a few words then agent. I would try fraud then type agent after the bot responds.
Instagram is the best option for this issue.
Or you can file a fraud chargeback with your payment method.