Item Never Arrived

Question

I purchased an item on 2-27-2025, the item was paid for immediately but it was never shipped by the seller. They never responded to any of my messages asking for updates, I filed a report with eBay that the item had not arrived. I didn’t know how it worked after that, so I messed up and didn’t check back in on it so it closed the report after 21 days and now here we are a year later and I never received my item, nor a refund or an explanation of any sort from the seller. Is there a way to speak to customer service because the automated assistant isn’t of any help in this case.

love2beselling · Answer

Hi
As its been a very long time since the initial report you are in a tough place. But its certainly worth reaching out to customer service to see if anything can be done, but I warn you they state on ebay, "You won't be able to re-open the request or case once it's closed."

if you want to see if anything can be done, here's how to contact cs.

Here's how to contact eBay general customer service.

CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

Select a category that best matches your problem.

Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.

4.Type AGENT ( you may have repeat steps 3 and 4)

Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

6am to 6pm PST

Best wishes with your eBay selling.

Kathy Love2BeSelling
Posting ID. On eBay since 2002 with over 15000 feedback.

golfingaddict · Answer

eBay cannot help you after a year. I am not even sure any credit cards or Paypal could help you either. You need to stay on top of the items you purchase to avoid time running out for recourse.