Item never arrived

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Hello.

My situation is with an item that donÂ´t arrived on my address.

I purchase at 21 of April a iphone 14 Pro on EBAY on seller that was identificate that live at Australia. The Parcel/item has estimate of deliver on 12 or 13 of May. Until now I canÂ´t found my parcel/item on my suite on MyUS. I wrote many message to seller, and until now he didenÂ´t answer me. I think that the seller must answer me to show confidence and polite behavior. I never have cases where my item was delivered and the myUs service donÂ´t show me. Please have you some the evidences that the Sender/seller send the parcel/item with your service? Like links, pictures ou document with signature that was delivered? I can send the invoice to you to see the address, my be it was delivered at wrong address and not in my address. So if i donÂ´t recieve my item, The seller must to do refund of my money through ebay refund service.

The sender donÂ´t answer me on ebay contact page.

I paid AU $30 to sender/Seller deliver the item/parcel. I search on Australia service post (https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/option/international/AU/US?fromPostcode=3381&toPostcode=34249), and the time to delivery something like a smartphone is 15 business days, But since 29 April auntil today just passed 19 business days.

Something is wrong.

I can proof all things, because i have evidences that the item donÂ´t was delivered at MYUS address.

Can yo help me to talk with sender/Seller?
The sender/seller can contact me by the contact that i provided on ebay account

The track number is LK239267169AU
The link is https://auspost.com.au/mypost/track/details/LK239267169AU.

I seem and on details donÂ´t explain where the item was delivered.

Other case my be the item is on Tax USA entity, i read in this link that product from Australia need to pay something like 10$ of Tax. (https://auspost.com.au/sending/parcels-overseas/international-post-guide/results/united-states)

In details of tracking number i found this information: The sender chose not to allow redirection for this parcel (https://auspost.com.au/mypost/track/details/LK239267169AU).

If the address has been entered incorrectly, please submit an enquiry.

My Address on MyUS:

Celestino Felix
4283 Express Ln, Ste AO10980
Sarasota, FL 34249-2602
United States
+1 941-538-6941

If you need please call at Ebay in USA and my storage service MY US on +1 941-538-6941. I looking for answers. Please Help me to find the item.

I open the case on Australia service delivery the number is 67123612 (https://helpandsupport.auspost.com.au/s/case/500Oc00000KjB3pIAF/hello-again-i-purchase-at-21-of-april-a-iphone-14-pro-on-ebay-on-seller-that-was-identificate-that-live-at-australia-this-is-him-profile-on-ebay-httpsebayusmg7vnoc-the-parcelitem-has-estimate-of-deliver-on-12-or-13-of-may-until-now-i-canacut).

I just open the case on ebay and the answer was:

Hi Celestino,

We received tracking information from the seller that shows the item was delivered to your address or will be arriving shortly.

After reviewing the details of this case, we determined that you won't receive a refund.

But this message donÂ´t solve the case. Today the item donÂ´t arrived and service customer said my be can arrived shortly, but when? this month? next month?

I need to know why the sender/seller not answer my questions..

ItÂ´s bad.
I work to get money and buy this phone. ItÂ´s not good behavior.

I send the message to myUs service and iÂ´m waiting for answer. But the tracking number show that the item was delivered on 12 or 13 of May. Today is 23 the myUs service has 2 or 5 days to process all itens. Until today if the item was delivered at address that i provide above i could must see.

I think that ebay service customer need to revised this case.

PS - I have all pictures to proof or demostrate arguments that i said here.

fernandopraim0

18 View listings

Posted 1 year ago · Edited 1 year ago·Last reply 1 year ago

4 comments

disneyshopper

Mentor1 year ago

8643 View listings

That address in Florida appears to be a reshipper/freight forwarder. What country are you actually located in, and how often does that reshipper ship to you?

fernandopraim0

OP1 year ago

18 View listings

IÂ´m in Angola actually.

I use ebay since 2021, and i use MyUS, and others like shipito, globalshopaholics. But actualy i use only MyUS.

But it isenÂ´t a problem, because i have a long time as buyer on ebay and i always recieve all itens and send to Angola.

I just send to Portugal to.

IÂ´m living a bad experience, and i hope that ebay costumer service help me to solve it.

fernandopraim0

OP1 year ago

18 View listings

Resuming:

The parcel/item was delivered by The sender/Seller or Australia service post to the wrong address. As we can see in the USPS tracking number " LK239267169AU " your service is delivered. The item/parcel is Delivered at, In/At Mailbox SARASOTA, FL 34238 May 12, 2025, 3:12 pm (https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=LK239267169AU%2C).

My Correct Address is Celestino Felix 4283 Express Ln, Ste AO10980 Sarasota, FL 34249-2602 United States +1 941-538-6941. It is always my address when I make a purchase.

The item wasn't sent to my address.

I am only asking for your help to check all documents to confirm what is the address written on parcel/Item and send the evidence to me, after that talk with the seller to solve the problems, and talk with the USPS carrier service in the USA to correct the address.

As you said early " If the item is significantly delayed or missing, please ask the sender in Australia to contact Australia Post directly to lodge an enquiry. "

The solution is to talk with Seller if the seller proves that all addresses are correct, talk with USPS carrier service to locate the item/parcel and correct the address to send to my suite.

Thank you!

fernandopraim0

OP1 year ago

18 View listings

I only ask help from ebay:

Some one to sayd me how i can solve it?

But why ebay canÂ´t talk with your seller asking why he provided a wrong track number?

If the seller was a good person he would answer me. He is a Stolen person for this reason not answer.

If it was stolen, it was for the seller. The seller stolem me, and Ebay needed to help me to talk with the seller and found a solution.

When I opened the case, the ebay customer service said that the seller sent the evidence that my item was delivered. I ask for this evidence, and ebay donÂ´t share it with me.

Today we know what happened and the ebay said that canÂ´t help because iÂ´m using a freight forwarder's address.

As for eBay, please know that sellers are obligated to ship the item to the address provided by the buyer (freight forwarder's address) and the freight forwarder will then be responsible to ship the item to your actual address.

I provide a correct address, so it is the responsibility of ebay to ask the seller to ship the item to the correct address that is a freight forwarder's address. If it occurs I am sure that USPS will deliver my item to my suite.

The problem isn't the freight forwarder's address that iÂ´m using now, but the mistake or stolen seller that gave me a wrong track code and I don't know where my item is.

Please the ebay only need to do your obligated funcion *As for eBay, please know that sellers are obligated to ship the item to the address provided by the buyer (freight forwarders address) and the freight forwarder will then be responsible to ship the item to your actual address* After that i can talk with USPS carrier service to ship to my address.

IÂ´m not asking to refund my money, but iÂ´m asking ebay to comply with your responsibility as you said of ebay to obligate the seller to send the item to the address provided by the buyer (freight forwarders address).

Please respect your word and do your function. It's easy to talk with seller.

Thank you.

See you soon