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Item never arrived
I never received my item but the seller shows postal confirmation that it was delivered.
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Discussions in this board are limited to the original poster and Community Mentors
I never received my item but the seller shows postal confirmation that it was delivered.
jb79red
OP1 year agoUnhappy with outcome. Tho seller says item delivered, I have yet to receive it. I have many positive reviews as a buyer on eBay. I will likely not use you again. Amazon more reliable.
whattheactualfox
·1 year agoSource:(https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042)
The seller is the best person to help if the delivery date has passed and your item hasn't arrived. You can ask for an order update, a replacement, or a refund back to your original payment method. Most sellers respond within 3 business days.
To be eligible for buyer protections, you need to report the item hasn't arrived within 30 calendar days after the delivery date, so get in touch with the seller as soon as you can. Refunds are typically available within 3-5 business days.
Ask eBay to step in and help
We think it's fair to give sellers 3 business days to make things right. After that, you can ask us to step in.
We automatically close the request if there's been no activity and it's been more than 21 business days since you opened it.
Read our asking eBay to step in and help article to find out how to ask us step in if the seller hasn't responded or you're not happy with their resolution.