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Item Missing When Delivered
Summary: awacsdavid reported receiving a package with a ripped bag and missing item, placed in a USPS zip lock with notes indicating the item was lost. The seller advised awacsdavid to contact eBay for resolution, but there seems to be no process for reporting a delivery with a missing item. awacsdavid is seeking advice on how to complete a refund.
I had an Item shipped to me, but when it arrived, the plastic bag was ripped open, the item was missing and the bag was placed in a clear zip lock from USPS with notes saying the item was lost. The seller said there is nothing he can do, and I need to work with eBay for resolution. There is no process to report a delivery with out the item. How do I complete this refund??
eastlaneave
Mentor1 month ago@awacsdavid
I'm sorry that happened.
It's the seller's responsibility to file an insurance claim with USPS.
You should open a Return Request. The reason could be "Damaged or Defective Item", "Missing Parts & Pieces" OR "Different from what I ordered > Didn't Match Description" if the item you got was not what was shown and described.
You can open your return request here. Just click the photo and follow the instructions.
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041
Upload your photos to the case.
-- You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
If the seller doesn't provide a refund or a valid return label after 3 full business days; you will be able to Ask eBay to Step In
-- Here is a help page where you can learn more:
https://www.ebay.com/help/buying/resolving-issues-sellers/checking-status-request?id=4667
Do not close your return request until you either have your refund in hand or you have the replacement item. Do not close it because the seller promises you something.