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Item marked as "delivered" but buyer says they never received it
I am the seller. The buyer contacted me to say that the item is marked as "delivered" but they never received it. What is my responsibility as the seller?
1 comment
rfmtm
Mentor2 years agoTell buyer the following:
If tracking shows it was delivered to your address, but wasn't, call or visit the carrier with the tracking number and insist they track down where the package was actually left, which they can do with scans and GPS.
If delivered to a wrong address they will try to retrieve it. Also watch the tracking for a scan it got turned in or returned to the seller. If it shows it was delivered to your address and is now stolen or missing, it is a matter for a local police report and your insurance company. Neither ebay or the seller can help further.