Item mailed but buyer didnâ€™t receive.

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Hi, I mailed a card to a customer, but they reported not receiving it. I issued them a refund. I just want to confirm â€” do I lose both the item and the money in this situation, or is there any protection for sellers?

highdesertripz

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Posted 1 year ago·Last reply 1 year ago

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an-57470

·1 year ago

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@highdesertripz wrote:
Hi, I mailed a card to a customer, but they reported not receiving it. I issued them a refund. I just want to confirm â€” do I lose both the item and the money in this situation, or is there any protection for sellers?

@highdesertripz

There are no seller protections when you ship without tracking.