Item mailed but buyer didnâ€™t receive.

Question

Hi, I mailed a card to a customer, but they reported not receiving it. I issued them a refund. I just want to confirm â€” do I lose both the item and the money in this situation, or is there any protection for sellers?

an-57470 · Answer

@highdesertripz wrote:
Hi, I mailed a card to a customer, but they reported not receiving it. I issued them a refund. I just want to confirm â€” do I lose both the item and the money in this situation, or is there any protection for sellers?

@highdesertripz

There are no seller protections when you ship without tracking.