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Item lost in mail
How do I get help from ebay about an item which seems to be lost in transit to seller?
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Discussions in this board are limited to the original poster and Community Mentors
How do I get help from ebay about an item which seems to be lost in transit to seller?
comics-scifi-collectibles
Mentor2 years ago@marmalades_garage eBay customer service can not help with the lost package.
Do you mean lost in transit to a BUYER? This is what you do>>
When I see that a package is running late or "stuck" somewhere the first thing I do is sign up for text updates and let the buyer know that I am checking on the package and thank them for their patience.
If the package is 5 days late then I file a missing mail search for it.
I have had buyers tell me that they only were willing to wait longer for their item and not file a not received refund request because I kept them informed. I have had packages go on weeks long "walk abouts" in the totally wrong direction and never had a buyer file a not received case. I always thank buyers for their patience and assure them that they will receive their item or a full refund. My buyers are always willing to wait for the item.
IF a buyer DOES file a not received refund request you MUST refund them before eBay forces a refund from your account or you get a DEFECT and do not get your sellers fees back.
If the package finally arrives then you can reach out to your buyer to repay you.