Locked
Discussions in this board are limited to the original poster and Community Mentors
item lost by post office
Item lost by post office.....now what?
1 comment
Locked
Discussions in this board are limited to the original poster and Community Mentors
Item lost by post office.....now what?
fashionsandbeauty4u
Mentor2 years agoHello vin1559,
You don't indicate whether you are the Buyer or the Seller. If you are the Buyer, and it is past the estimated delivery date, you can open an Item Not Received case as part of eBay's 30-day Money Back Guarantee. The Seller is required to respond with a tracking number.
If you are the Seller and the Buyer opens a case, you would need to refund the Buyer in full. You would then need to file an insurance claim with the carrier for the lost package.