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Item lost
I sold a $175-200 item. Buyer states that it never arrived as it is lost in customs. Its been a few weeks now. Ebay issued buyer a refund without contacting me. Item still has not been returned to me. I am now out both the item and money. Of course, eBay does not offer human customer service and so have I no recourse and no answers. How do I track down my item (before you say click on Tracking on my Seller page - that doesn't help. It says delivered to facility then blank)? Who can I speak with?
2 comments
comics-scifi-collectibles
Mentor2 years ago@ermcell65
The seller is responsible for the item being delivered safely and on time to the buyer, even for international orders UNLESS you use the eBay International Shipping Program then the sellers job is done once the item leaves the US. You would need to file a lost package insurance claim with your postal carrier if you shipped directly to the buyer and was not delivered.
Here's how to contact eBay customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK: https://www.ebay.com/help/contact_us?id=4191&st=10
2. Click Automated chat on the left hand side of the screen. ( Trust me)
3. Type AGENT in the small box on the lower right of the linked page then you will see the options to contact a live agent, you may have to answer the chat bots questions before it allows you to connect to an agent, this is so you are connected to the correct department. If the bot asks another question after you answered type AGENT again. Then you will see the option to request a call back or live chat.
If you are located outside of US or Canada then you will need to use the Chat option or Social Media
4. Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.
https://twitter.com/askebay
https://www.facebook.com/eBay/
ermcell65
OP2 years agoThank you! It worked 🙂