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Item is saying delivered but it was never received
I bought an item in July, 2024 and it was never received. It is saying delivered with USPS and I contacted the seller and took up the case but lost the case. I also lost the appeal for the case. is there anything else I could do? I know a lot of time passed but its just been bugging me since it happened.
2 comments
eburtonlab
Mentor1 year agoYou have waited too long to get any help.
The following is what you should have done when tracking showed delivery.
If tracking shows delivery but nothing arrives, contact the shipping service to determine if the tracking number corresponds to a delivery to the address shown in your purchase history.
If the buyer can obtain some hard copy documentation (email is not good enough) that says that the package was not delivered to the buyer's address or something that shows the weight or size of the package cannot possibly correspond to the ordered item, or the shipping date precedes the order, then the buyer may be able to contact eBay via social media direct message, provide that documentation to eBay and get help with "false tracking".
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
With "false tracking" if you go through a standard automated "item not received" case, on the other hand, you will lose the case because the seller can provide tracking that appears to show delivery. If you then appeal, you may have some additional options at that point. It appears that eBay has added a new appeal option regarding "delivery to another address", but I do not know how effective that is compared to contacting eBay via social media with documentation and explicitly mentioning "false tracking", which seems to work provided you can obtain the necessary documentation.
If you are unable to get help through eBay, you may had recourse through your payment method, though you should probably have exhausted all your eBay options first since once you go through your payment method, eBay will no longer help with that transaction.
In general, you can avoid a lot of headaches by choosing to purchase only from established sellers that have recent and past positive feedback as a seller for selling items in the same category that you intend to buy. If someone is selling a dozen apple watches, but has no feedback, or only has feedback as a buyer, or only has feedback for selling dress patterns or fishing lures (actual examples I have seen), perhaps wait until they have a track record of positive feedback for selling electronics before you buy from them.
golfingaddict
Mentor1 year agoIt is pretty difficult to get help for something that happened 9 months ago.
It is possible that it is hard to even bring up the delivery confirmation number after all this time.
Did you ask the post office to help you locate where the delivery took place? They have a pretty good system when they scan delivered that can actually tell you where it was delivered but again, that is if you contact them right away.
Is it possible that the package was stolen from your residence after delivery? Be sure you provide a safe place for packages to be delivered.