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Item I shipped has been delivered, but tracking shows it's being returned to me.
I sold an item on eBay and shipped it using a UPS shipping label purchased through eBay. I have the tracking number.
The day after I shipped it, the package was returned to my doorstep with a notice stating it had been returned due to dangerous materials. I called UPS and was told the box I used still had a lithium battery warning label on it, so the driver would not transport it. They instructed me to remove the sticker and take the package back to a UPS shipping location.
I removed the sticker and dropped the package off at Pack & Mail, where they accepted it. About six days later, the buyer confirmed that the item had been delivered. That was three days ago.
However, the UPS tracking information now shows that the delivery address was invalid and that the package is being returned to me. Since the buyer has already confirmed receiving the item, the tracking information appears to be incorrect.
How do I get this resolved with UPS and eBay so that I receive my payment? See tracking detail below
Mon, Jul 27
7:15pm
Package was returned to the sender
TOA ALTA
Mon, Jul 27
7:46am
The address is incomplete. This may delay delivery. We're attempting to update the address. / The address was corrected.
TOA BAJAS, PR
Tue, Jul 21
2:25pm
Package was returned to the sender
NICEVILLE, FL
Tue, Jul 21
9:29am
Out For Delivery Today
FT. WALTON, FL
Tue, Jul 21
7:55am
Processing at UPS Facility
FT. WALTON, FL
Tue, Jul 21
5:18am
Arrived at Facility
FT. WALTON, FL
Tue, Jul 21
2:50am
Departed from Facility
TALLAHASSEE, FL
Tue, Jul 21
1:26am
Arrived at Facility
TALLAHASSEE, FL
Mon, Jul 20
10:59pm
Departed from Facility
JACKSONVILLE, FL
Mon, Jul 20
10:59pm
Estimated delivery date updated to Tue, Jul 21 9:00pm
comics-scifi-collectibles
Mentor1 week ago@willdive4food) Sorry for the delay in responding, life has been busy.
Because the tracking doesn't show delivery your funds may held up to 31 days.
Here's how to Contact Customer service to see if your payout can be released sooner>
Click this link> https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold?id=4814
Then Type PAYOUT in the chat bot box on the lower right. (Do not add any additional information)
Then AGENT after the bot responds. You might have to repeat those steps.