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Item I receive was damaged in. There’s no way for me to contact the seller.
somehow, I ordered an item and it must’ve gone through as a guest account instead of my eBay account and it arrived damaged.Somehow, I ordered an item and it must’ve gone through as a guest account instead of my eBay account and it arrived damaged.
since the item isn’t showing up in my account, there’s no way for me to contact us ever directly, and I don’t see an option to do it as a guest buyer… I have an order number and item number and somehow I can’t contact eBay or the seller
1 comment
eastlaneave
Mentor1 year ago@aitiano
To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".
If you don't have that email, you can request another copy of the order confirmation email on this page:
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065
Once you have the email, you can follow the process on the above page to talk to the seller.
You can also open a return request (to get a return label)
1) Select View order details in your order confirmation email.
2) Select Return item.
3) Select your reason for the return and select Next.
4) You can add a message to the seller and also upload up to 10 photos showing the item's condition.
Select Confirm return.