Item I purchased missing a piece I need

Question

I purchased a surveillance camera which is suppose to come with a light socket. The seller did not include the socket so the camera is useless. I believe he knew it was not in the box because instead he included a bulb and a blb does not come with the camera which is stated in the manual. He has a no return policy so I can't get my money back. He even admitted in a round about way that he would try and fix the problem but you can't purchase the part from the company because it is discontinued. I...

mspoo44 · Answer

Thank you all for your assistance. house*of *paws I listened to you and did it the right way this time.

This is the email I received. I will let you know the outcome. Thank you again.

You sent a return request

We'll send you an email when the seller responds to your request. If the seller doesn't respond or you can't agree on a solution, you can ask us to step in and help starting Apr 4.

mspoo44 · Answer

After back and forth emails with the seller I filed a case with Ebay. The problem was the drop down you choose from did not have the correct reason so I had to choose the best match. See below hoe Ebay responded.

First response.

Hello mspoo44,

Thanks for reporting the content you found to be problematic on our site.

We’re looking into it now. We’ll let you know once we’ve reviewed it and provide you with details of any decision that we make.

Second Response

Hello mspoo44,

Thanks again for reporting the listing(s) you found.

What happened:
We looked into your report and didn’t find the listing to be in violation of our policy. This determination was made by a customer service agent..

If you reported content that isn’t listed below, we’ll send a separate email once we’ve made a decision.

Your reference ID:
2-104054103283

Here are the listings you reported that are included in this decision:
Item: 358291663271 Toucan TSK100KU Outdoor Surveillance Kit Security Camera

Thank you for being part of the eBay community.

Thanks,
eBay

We wanted to let you know that when eBay makes a decision based on your report, the user who provided the content may have a right to appeal. If they successfully appeal, we may be legally required to reverse our decision and any resulting actions.

Your reference ID: 2-104054103283

So does this mean they are not going to do anything? To them the listing was listed properly. But in my opinion he should have said the socket was not included. If he had stated that I would not have purchase it.

momtoabeautifuldaughter · Answer

Their no return policy means diddly squat if item isn't as described. Do as @house*of*paws mentioned.

house*of*paws · Answer

Hi @mspoo44

It sounds like you merely reported the listing.

What you should do now is file a ‘return request’ from your Purchase History … choosing ‘Missing parts or pieces’ as the reason for the request.

If the seller fails to provide either a prepaid shipping label OR a full refund within 3 business days … then return to your open request on Day 4 and ask eBay to step in. eBay will take it from there.