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Item I ordered was shipped to the wrong state
I ordered a Bed Frame that was supposed to be delivered today. Actually it was supposed to be delivered on Monday but it kept getting pushed out. The item was delivered today in the Chicago Illinois area. The problem is that I live south of San Antonio Texas. I have messaged the seller but have as yet to receive a reply. In all fairness, they may not be at home to get the ebay message. I do know that when I was selling on ebay, I watched my messages and responded quickly. The seller says they don't accept returns but I never received it. There's no ebay customer service any more. I paid with a credit card so I can't go to paypal for a refund. I would simply prefer a refund so I can purchase a bed frame from another source where I know I'll get it quickly. I would appreciate any assistance on this matter.
comics-scifi-collectibles
Mentor1 year ago@oneoldman56 I'm sorry that happened.
1) First, call the post office to see if the tracking number label had your name and address on it.
a) If your name and correct address were on the label, ask USPS to review the GPS on the delivery, retrieve the item from the wrong house, and deliver it to you.
b) If your name and address weren't on that label, ask the Post Office if they will put this in writing. Also, ask for the weight of the package using that tracking number. Follow the rest of the steps here:
2) Then, report the seller using this process
https://www.ebay.com/help/action?topicid=4022
Important, select "The seller has violated one of eBay’s policies"
then "Other"
Explain that the seller is using fake USPS tracking numbers
Include these phrases
Seller uploaded tracking not associated with my transaction
Tracking details were not accurate
Seller use a false tracking number
Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.
3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Request a refund.
Use the Customer Service that is on social media this way:
- https://www.facebook.com/ebay
- https://www.instagram.com/ebayforsellers/
Just send a private message to the page. Explain you have a fake or false tracking number situation.
Come back if the above steps don't result in a refund.