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Item I have not received
Summary: ermen-9085 is seeking assistance with reopening a refund request for a metal detector purchased in August 2026, which was not delivered as expected. They initially made a mistake by closing the return request and now need help to apply for a refund again.
I bought a metal detector on 6th August 2026 with delivery date of 13th - 17th August, The seller only created tracking number with UPS But on ups it reads they parcel has not been received.
I chat with the seller and no good response from the seller but says, he will send me email.
I clicked on " More Actions" i didn't find "item was not received " so i click on "Return and Refund" but I realised is a mistake so I closed that request.
I am in Ghana requesting for online chat didn't work because Ghana is not in the list of Countries.
I need a help to apply for Refund for the item
mudshark61369
Mentor3 weeks ago@ermen-9085 ,
"I clicked on More Actions" i didn't find "item was not received " so i click on "Return and Refund" but I realised is a mistake so I closed that request".
By clicking on Return item, it should have opened a menu and "I didn't receive it" is one of the options as the reason for opening a dispute. By closing the dispute you cancelled your Money Back Guarantee protections.
We may still be able to help you get your item but to do that you need to post the ebay item number for the sale. Go to your Order details look under the item title and you will see that number in a light gray font, post it here. I think you bought from a new or very occasional seller who did not know that ebay places a 30 day hold on their payments and that's why they never shipped it.