Locked
Discussions in this board are limited to the original poster and Community Mentors
Item hasn't shipped.
This is the 7th day out since I paid for the item. It has not shipped and the seller isn't answering my messages. I don't want to cancel. I want the item. Ideas?
1 comment
mr_lincoln
Mentor5 months agoHi @tomr2055
Really sorry that happened ... the date you want to keep an eye on is the original estimated delivery date. One day past that is when you can process a claim. Nobody can force the Seller to ship and there may be something else going on with them that is preventing shipment or communicating.
You also can't cancel, you can only request a cancellation, the Seller would have to accept or decline the cancellation request if you made one.
You are protected by the eBay Money Back Guarantee for 30 days from the latest estimated delivery date: eBay Money Back Guarantee policy
You can file a claim via the item in your Purchase History that you did not receive your item one day past the original estimated delivery date and up to 30 days after that. Follow the steps in the claim and they will lead to an eventual refund.
You can report a Seller here: Report an issue with a seller | eBay