Locked
Discussions in this board are limited to the original poster and Community Mentors
item hasn't received
hi
I bought the item that hasn't received
and I contacted the seller few times. but the seller never responded to me
how can I do?
thank you
 
 
1 comment
eastlaneave
Mentor2 years ago@jason58
I am sorry this happened.
eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210
Here is how to formally request a refund of your full payment:
1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase
- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase
When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):
2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo)
You will be able to select whether you want the Item or a Refund
-- You have 30 days from the estimated delivery date to open a case)
The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund.