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Item hasn't arrived request question. I closed the case prematurely due to tracking confusion
Hi, over the weekend, I placed an Item hasn't arrived request for a package that passed the delivery date, partially because of a delay getting through Customs. I know it wasn't the seller's fault, but I ended up closing it when it arrived in the city near me, since I thought it was going to arrive soon. The next day, I find that tracking showed it going all the way from Indiana to Florida, in which it's stuck in a weird loop. I've been in contact with USPS and they don't know what to do, because for some reason, it's stuck in a loop and though tracking showed it being in Indiana, it was never physically there. Since I closed the initial case, I notice that I don't have an option to file another claim. What do I do if somehow the post office does lose my package?
house*of*paws
Mentor2 years agoHi @dave.cummings
You can file for a refund with either PayPal or your credit card company if the item doesn’t reach you. They allow several months to file.
inceptions
Mentor2 years agoHi @dave.cummings
When you close a case, it cannot be re-opened. You can open a case through PayPal if you funded your payment through them.