You don’t need to speak to anyone. You can open a claim as soon as the delivery is past due.
After the last expected delivery, but no more than 30 days after the last expected delivery date, go to your purchase history - select 'I haven't received it' and follow the prompts.
The seller has 3 business days to provide tracking that shows delivery, or a refund. If he doesn't, go to your case and click 'ask us to step in'.
wooden_flower
Mentor1 year ago@ya_198908
You don’t need to speak to anyone. You can open a claim as soon as the delivery is past due.
After the last expected delivery, but no more than 30 days after the last expected delivery date, go to your purchase history - select 'I haven't received it' and follow the prompts.
The seller has 3 business days to provide tracking that shows delivery, or a refund. If he doesn't, go to your case and click 'ask us to step in'.