Item has not shipped/ seller refuse to cancel

Question

I purchased a book on Jan 9th. It is now Jan 10th and the seller has yet to ship. They also declined my cancellation request, but did not respond to me. Their listing states the item ships 2 days after purchase, which is clearly false. What can I do?

wooden_flower · Answer

@f7hg9-45

Iâ€™m sorry your seller is not meeting his commitment. All you can do is wait until the item is past due, then open a claim for a refund.

After the last expected delivery date, but no more than 30 days after the last expected delivery date, go to your purchase history - select 'I haven't received it' and follow the prompts.

The seller has 3 business days to provide tracking that shows delivery, or a refund. If he doesn't, go to your case and click 'ask us to step in'.