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Item has not arrived has a Hicup (Technical Problem) for the past 3 days
The Item has not arrived portal is not working, It has a Hicup for the last 3 days
3 comments
macuder
OP3 years agoThank You for your help, Is there a Phone number where I can contact ebay to have them fix the technical hicup issue?
eburtonlab
Mentor3 years agoYou can use the Help & Contact link at the bottom of the page to request a call back from eBay. Use the "Contact us" link and follow the prompts for your issue and you should eventually wind up on a page with a chat option. Choose that, and the last option that appears in the chat window -- use the "See more" option -- should be "Contact an Agent" to request a call-back if you are in North America.
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851
If using the "Contact us" link takes you directly to the chat assistant window, you may have to enter some context dependent cues to get to the call back link.
Or you can contact eBay via social media:
https://twitter.com/askebay
https://www.facebook.com/eBay/
eburtonlab
Mentor3 years agoTry using the eBay app, if possible to start the "item not received" case -- I seem to be able to get farther along in the process using the app than when using a desktop browser. At least a couple of users have indicated that they were able to successfully start an "item not received" case through the app when the browser link gave that error message.