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Item has not arrived - Est. delivery Thu 28 Dec - Fri 2 Feb
I purchased an item back in November 2023, the item had an estimated delivery 2 February 2024 at latest, it has not arrived, and the eBay help links don't work (I assume it's due to how much time has passed).
Due to a cancer diagnosis of a close family member in late January 2024, tracking a cheap trinket that I bought off eBay was not high on my list of priorities. The family member passed away mid-March, and I'm slowly catching up on the low priority stuff that I put aside.
At this point, the seller has not responded to my message, and it looks like I can't leave feedback for the item. The tracking reference number never worked, I just assumed that it was sent via the cheapest and slowest possible shipping from China and it would arrive at some point.
Is there any way to raise a dispute about the missing item at this point?
disneyshopper
Mentor2 years agoYou are past ebay's Money Back Guarantee which expires 30 days after the last estimated delivery. If that was Feb 2, 2024, then on Feb 3, you should have filed an Item Not Received case to get your money back. If you paid with Paypal, they allow up to 180 days from the transaction to file a case. If you paid with a credit card, you can file a charge back. You only have 60 days in which to leave feedback.
roxybudgy
OP2 years agoThanks for the information. I guess there's no recourse for extenuating circumstances, and it's disappointing that I can't leave feedback either (nor did I get any e-mail reminders about this particular item, normally I get an e-mail reminding me to leave feedback for items that I purchased).
I paid for the item using a gift card, the items were cheap enough that I'm begrudgingly ok with dropping the matter. I supposed next time I should add a calendar reminder to check delivery.