item has not arrived

Question

I ordered placemats from [removed by moderator] and they have not arrived. How do I find out if this is a legitimate order and how to cancel. I cannot get any help from eBay -everything is automated and not helpful also cant get any answers with this company .

momtoabeautifuldaughter · Answer

You have been given some good information.

Check purchase history, what does it show for estimated delivery dates, is there tracking, if it is within 30 days of last estimated delivery date you can open an item not received case.

eburtonlab · Answer

@anwol61

Check the seller's feedback page closely to see what sort of seller you are dealing with.

Look at your Purchase History. What does the tracking show for that order? When is the last estimated delivery date?

The buyer has thirty days from the last estimated delivery date shown at the time of purchase to start an "item not received" claim with eBay if there is no tracking showing delivery. Once a claim has been started, the buyer has up to twenty-one business days to ask eBay to step in and force a refund if the seller is not cooperating. After that, the case is automatically closed without a refund, and eBay can no longer help.

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=7

If you have waited too long to start a claim or to ask eBay to step in, you may still have recourse through your payment method. Many credit cards offer some protection for items that are not received for up to six months from the date of purchase.