Locked
Discussions in this board are limited to the original poster and Community Mentors
ITEM HAS NOT ARRIVED
This is the second time around that my order never arrived in my mailing address. The first one was a case closed with a resolution to give a refund back to my original payment method. It has been 12 days since I received a notification that refund is on process yet no refund was credited to my account. The second time is another order/item from another seller. I have received again a notification from Ebay that the item has been delivered. Again, I couldnt find the item anywhere in our vicinity. I am beginning to wonder why this always happen if carrier is through USPS. What is the best way you can help me with this concern that it's even harder to deal this matter over with USPS? I mean I don't get any response from this carrier despite all efforts of communicating with them.
eburtonlab
Mentor2 years agoCheck your order details to make sure the correct address appears there; that is the address the seller must ship to.
If tracking shows delivery but you do not receive anything, check with the shipping service to determine if the tracking number corresponds to a delivery to your address.
If not, you may be the victim of a false tracking scam or the seller may have given you the wrong tracking number by mistake. Either way, see here for some good instructions about what you can do about it:
https://community.ebay.com/t5/Shipping/What-do-you-do-when-ebay-support-will-not-help-you/m-p/340803...
What kind of feedback for selling does your seller have? You can avoid many issues by choosing to only do business with sellers that have a proven track record of delivering what was sold and that have sold similar sorts of items before. Avoid new or unproven sellers, sellers with a pattern of serious negative feedback, or sellers that have drastically changed behavior or that have unexplained gaps in selling feedback.
If your seller is a drop-shipper, the seller may have been the victim of the company doing the drop-shipping and providing the tracking number.