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Item has no shipping info and hasn’t arrived
I ordered an item on March 5 from a “guest” account. The seller has 100% feedback. The item was supposed to arrive between March 10 and today March 16. I got an email the day I ordered it confirming my order. I never got a follow up email with any shipping info or that it shipped at all. I tried to contact the seller, but it doesn’t look like she has read the message. When I went to create an account, I then realized I already have one - so now when I login, my purchase isn’t in my history since I purchased it under a guest account so I feel like I am at a standstill here.
2 comments
mr_lincoln
Mentor5 months agoHi @aly-15249
Whether buying as a Guest was intentional or accidental below is what applies to those type of purchases:
You have purchased as a Guest.
First, you are covered by the eBay Money Back Guarantee for 30 days from receipt: eBay Money Back Guarantee policy
Next, you may have inadvertently purchased as a Guest so you will have to log OUT of your eBay account to do anything with the Guest purchase. The email you received should have a link for you and this Help page will assist you as well: Buying as a guest | eBay
On a side note, Guest purchases cannot be merged with an eBay account nor can you leave Feedback on the transaction.
disneyshopper
Mentor5 months agoPurchases made as a guest are separate from purchases made as a registered member. You will need to sign in with the email address you used as a guest along with the PASSCODE that ebay sent to you in an email. Then you can file a Returns Request, or an Item Not Received case.