Locked
Discussions in this board are limited to the original poster and Community Mentors
Item For Sale listing not completed due to paperwork issue
Summary: blrblr-1 encountered an issue with a listing on eBay, where they halted listing an Electrolux Double Wall Oven due to privacy concerns but were later billed a $56.25 fee. Despite a chat agent indicating they shouldn't owe this fee, eBay continued to demand payment and threatened collections. eastlaneave suggested potential reasons for the charge and advised contacting customer service for a waiver or credit. blrblr-1 had trouble receiving a response from customer service and was advised to use eBay's social media channels for further assistance. They confirmed a balance due on their account, adding urgency to resolving the issue.
I started a listing for an item but when I got to the page that required me to provide personal and financial information I stopped. For security reasons we cannot provide that kind of information online.
I received a notice to pay a listing fee a short time later and reached out via bot/chat and was advised that since the listing never went live I should not owe a listing fee.
I believe this to be the appropriate response but Ebay is still asking for payment and threatening to try to collect from an agency.
How do I get Ebay to call off the hounds?
blrblr-1
OP3 weeks agoDo you see a balance due here: NO
https://resolution.ebay.com/rw/IssueResolutionCenter
Do you see a balance due here: YES
https://resolution.ebay.com/rw/IssueResolutionCenter
eastlaneave
Mentor3 weeks ago@blrblr-1
Looks like you pasted the same link twice
If there is a balance due here
https://www.ebay.com/mes/summary
Contact customer service either by getting a call back or on instagram.
eastlaneave
Mentor3 weeks ago@blrblr-1
Do you see a balance due here:
https://resolution.ebay.com/rw/IssueResolutionCenter
The Issue Resolution Center is your home base to help resolve compliance issues with your account or listings. You may see issues such as:
Completing ID verification
Paying off a negative balance
Providing required tax information
Addressing policy issues on listings, such as product safety requirements
https://www.ebay.com/sellercenter/news/2026-april/issue-resolution-center-launch
Or do you see a balance due here: https://www.ebay.com/mes/summary
If you see a balance, then there is a payment due and you need to work with Customer Service to get it waived. (or pay it but I understand that's not ideal).
If you aren't having luck getting a call back, try using eBay's social media-based customer service to get assistance
- https://www.instagram.com/ebay/
Just sent a private message to the page explaining what happened.
You'll get a message to authenticate yourself, then wait for the reply
The team works 6am-6pm PST, Monday-Friday.
eastlaneave
Mentor3 weeks ago@blrblr-1
Your account has 1 item sold, sometime more than 90 days ago.
Could that item be it?
What is the amount that eBay is asking for and what was the item you were trying to list? That can help me sort out the issue.
Or you can contact customer service and ask for a courtesy credit to your account.
-- How to Have eBay Call You --
There is no incoming phone number for buyers or sellers. If you want a call back from eBay Customer Service, here is how to get a call:
Start here: https://www.ebay.com/help/home
Find a page similar to your question
Scroll to the Bottom of the page similar to your question
1) Click "Contact Us" or the ? then select choices until you see
2) Chat with our automated assistant (to the left), click that
In the CHAT WINDOW
3) Type "Agent"
4) Click Your topic
5) You may need to click "Something Else" or "More Options" or type "Agent" a few more times
6) Click “Have Us Call You” (or "Chat with an Agent")
-- If you use a call filter on your phone, turn it off temporarily, or it might block the incoming call.
Customer service is open from 5am to 9pm Pacific Time
blrblr-1
OP3 weeks agoThe amount is $56.25. The item was an Electrolux Double Wall Oven. Thanks.
eastlaneave
Mentor3 weeks ago@blrblr-1
Where you going to sell it for about $400?
That would be the final value fee on about that amount.
I think it's likely the oven was listed,
Someone bought it, which incurs a final value fee
You didn't ship, buyer filed a case to get their money back.
eBay policy says you still owe them since they produced a buyer for your item.
Even though you didn't complete the banking portion, it's common that the listing is live anyhow.
Contact customer service and ask for it to be waived or a courtesy credit issued.
blrblr-1
OP3 weeks ago · Editednobody bid on or bought the item. it was cancelled immediately upon seeing the personal financial information that was required. the amount is $56.25. Chat says I don't owe the money. Contacted customer service got no reply back.
jacbarcollectibles
Mentor3 weeks agoIf you listed the item as an auction with a reserve price then the reserve price is non refundable no matter what happens with the auction. A reserve price is a listing upgrade and the fee is charged to you as soon as you click on list.