Locked
Discussions in this board are limited to the original poster and Community Mentors
Item doesn't arived order#05-13762-60061
I ordered airfryer but item doesn't arived. I spoke wit ebay but they close case. Seller doesn't answer. i call ups they said can't do nothing because tracking number shows arived. I cant open caso online on ups because seller "restricted tracking number".
2 comments
eastlaneave
Mentor8 months ago@borowski.simon
I'm sorry that happened.
1) If your name and address weren't on that label, ask UPS if they will put this in writing. Also, ask for the weight of the package using that tracking number. Follow the rest of the steps here:
You can usually find the weight and other details for UPS here:
https://www.ups.com/track?loc=en_US&requester=ST/
then click " Proof of Delivery"
The proof of delivery may have more details about the delivery site, and the weight. Screenshot that.
2) Then, report the seller using this process
https://www.ebay.com/help/action?topicid=4022
Important, select "The seller has violated one of eBay’s policies"
then "Other"
Explain that the seller is using fake USPS tracking numbers
Include these phrases
Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.
3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Request a refund.
Use the Customer Service that is on social media this way:
- https://www.facebook.com/ebay
- https://www.instagram.com/ebayforsellers/
Just sent a private message to the page. Explain you have a fake or false tracking number situation.
Let me know how this goes, I've been burned a few times myself (including on Amazon), but I have been able to get a refund following this process.
There are additional steps to take if the above isn't effective, just come back and update me.
borowski.simon
OP8 months agoThanks for info. I'll do this later