Locked
Discussions in this board are limited to the original poster and Community Mentors
Item does not work
I purchased an item in December 2025 as a Christmas gift. The item did not work and I worked with the seller going back and forth for months and it still does not work. We exchanged photos and all kinds of information. I believe the seller was sincere in helping but the product still does not work. I requested a refund and the seller has gone silent. EBAY WILL NOT STEP IN. IT CUTS ME OFF BECAUSE THE RETURN POLICY IS OVER 90 DAYS. I cannot go any further with Ebay customer service. This is infuriating as I have all the correspondence between myself and the seller as proof that we tried to resolve this issue. This is completely and totally ridiculous.
gosimus
Mentor4 months ago@p_debde_s1oi30
< I worked with the seller going back and forth for months >
Some sellers love to work with the buyer for months, because each tick of the clock takes the buyer toward the end of the guarantee period. The buyer gets a 30 day window – not 90 days if that's what your comment meant – to file a claim under eBay's Money Back Guarantee. If the seller can stall the buyer with "help", &/or excuses, false promises, etc., until the 31st day, he's home free . . . olly olly oxen.
Your recourse after eBay is to try the funding source that you used to pay for the item, usually a credit card. Although a credit card chargeback is viable longer than eBay's MBG, even the credit card has a finite period until the window closes. It's worth a try, though, because there is nothing you can do on eBay. Good luck.
edited to add: When a chargeback request is granted, typically, in addition to the payment reversal, the seller will be charged an additional $20 as a "dispute fee" unless s/he has protection per applicable provisions of policy. See https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293 if you're curious how that works.
disneyshopper
Mentor4 months agoebay's Money Back Guarantee expires 30 days after receipt. ebay can no longer help you. If you paid with a credit card, you can contact the issuer regarding a charge back. You only have 180 days from the date of the transaction.