Locked
Discussions in this board are limited to the original poster and Community Mentors
Item does not match description, seller refused refund, no way to contact eBay to ask them for help.
I bought an item in February but only received it the other day in April. When I opened the box it contained a case, but the actual item (a kitchen appliance) was missing. I contacted the seller to request a return, but the seller refused and now the status shows "Return closed". There does not appear to be any way to ask eBay to step in to address what is clearly a deceptive listing. How do I access help for the "Money Back Guarantee"?
2 comments
lady_madonna
Mentor2 years ago@friendsofanimals
When you filed the Return Request, you were using the Ebay Money Back Guarantee. When the seller refused, did you go back to your return request and ask Ebay to step in to help you?
Did Ebay specify why your Return Request case was closed?
What was the reason you specified when you filed the Return Request?
friendsofanimals
OP2 years ago@lady_madonna
When I made the return request, I specified that the item was "missing parts or pieces". I recieved an empty case instead of the actual appliance as shown in the listing.
The status of the return simply says "Return closed" and page linked to the return details says "The seller declined the return request".
When the seller refused the return, I did go back to my return request, but there was no option to ask eBay to step in.