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item different ,need to be return and refund. | Ask a Mentor | eBay Community

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item different ,need to be return and refund.

https://www.ebay.com/vod/FetchOrderDetails?orderId=22-11282-86522

We originally applied for a refund and return through Paypal, but the system delayed it for a month. We really hope to apply for a refund and return through eBay. Because what I received was completely different from what was introduced. We hope to have a satisfactory answer instead of ending with a "there's nothing we can do" from your phone staff.
We have checked and the products we purchased are covered by the money back guarantee. We also have videos to provide, proving that only one product meets the requirements and the others are fake.
I hope you will review and treat it carefully.
The following is the original video I shot, from unboxing to finishã€‚

if u need the video ,just asking me. I will send u link. thanks

feedback168

73 View listings

Posted 2 years ago·Last reply 2 years ago

1 comment

lady_madonna

Mentor2 years ago

Volunteer Ebay Mentor1040 View listings

@feedback168

If you already filed through Paypal, Ebay cannot help you.