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item didnt arrive but usps tagged it delivered.
Summary: irv-651662 expressed frustration after purchasing two RAM sticks that never arrived, despite USPS marking them as delivered. They filed a claim, initially declined because of USPS's delivery status, but later received confirmation from USPS that the item was lost. Now, having proof via email, they are seeking advice on how to get a refund as they struggle to reopen the case with the marketplace.
im a buyer and i bought 2 rams for my pc. The item never arrived so i filled a claim, they declined it because usps info says it was delivered. Then i open a claim to USPS and they answer me that , they couldnt track the package so they told me it was LOST and never ARRIVED. Now that i have the email of proof and ebay doesnt let me open the case, what can i do? i have the proof of USPS on email "Unfortunately, the search was unsuccessful, and the item has been deemed lost. I sincerely apologize for this inconvenience."
What can i do, i just want my money back!!
Thank you.
wooden_flower
Mentor1 month ago@irv-651662
First try speaking to customer service. They may issue a refund based on the written proof.
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
If they can’t help, call your credit card issuer and ask them to open a dispute for an item not received.