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Item didn’t arrive
Why isn’t the seller or eBay taking responsibility
3 comments
Locked
Discussions in this board are limited to the original poster and Community Mentors
Why isn’t the seller or eBay taking responsibility
fashionsandbeauty4u
Mentor9 months ago@al607684
Ebay needs to be made aware there is an issue to help.
If you go to the Order Details for this transaction you will see the estimated delivery date. Once it is one day past that date, you can open an Item Not Received refund request. The Seller will have three business days to respond with either a valid tracking number showing it's in transit or a full refund.
If the Seller doesn't respond on time on the 4th day go back to your request and ask eBay to step in and force the refund.
You need to open that request on eBay to start the refund process.
al607684
OP9 months agoThank you. I did reach out to eBay but they sided with the seller. I appealed the decision and today EBay gave me a refund. So al good now. Thanks
fashionsandbeauty4u
Mentor8 months ago@al607684
Thanks so much for the positive update. I'm glad it worked out for you.