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Item did not pass inspection and eBay has not refunded me
I am in desperate need of help. I paid $1200 for a Fendi bag with authentication guarantee. I have done this a number of times on eBay with zero issues before this. Most of my purchases have passed inspection; two that didn’t were immediately refunded to me and there was no harm, no foul. This purchase has been a nightmare from the start. The seller didn’t ship the bag, and did not respond to my messages asking for shipping updates. After a few weeks passed, I was able to open a case with eBay. A few days later, the seller shipped the bag to the authentication center. I followed the tracking closely to see when it arrived. This past Thursday (it is now Monday), the tracking updated to show that the item failed inspection. HOWEVER - this is the weird part - I have yet to receive an email or any notification from eBay that the bag was fake. Both prior times that a bag I bought failed inspection, I was emailed immediately by eBay and refunded at the same time. I have yet to be notified or refunded. But I can clearly see on the tracking info the big red message saying that item did not pass inspection.
Trying to get help with this matter has been next to impossible. The only thing the app permits me to do is start a chat with the AI assistant, which is fine. But as soon as I select the item that I need help with, it says I need to talk to an agent. Ok great! That’s what I want! Oh but wait - the only way to talk to an agent is to email them. It gives zero other connection possibilities. Says I’ll get a response in 24 hours. I’ve emailed 3 times since Thursday - I have yet to get any response. Normally I wouldn’t be so impatient, but, due to the seller’s delay in shipping, my money has been tied up in this fake bag for well over a month now and this is unacceptable. At this point I feel more scammed by eBay than I do the seller. PLEASE HELP. Thank you.
comics-scifi-collectibles
Mentor5 months ago@emnich_7459.
Did you close the item not received refund request? If that case is still open it could be what is holding up the not as described refund.
I recommend contacting customer service on social media.
Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://www.instagram.com/ebay/
6am to 6pm PST