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Item did not arrive. June 2, 2023
I bought and paid for an item April 12, 2023. It never arrived. I contacted the seller to see if he could track it on his end. He said he couldn't. I reported that the item didn't arrive after the seller withheld the shipping cost--not giving me a FULL refund. Ebay tells me this item does NOT qualify for their buyer protection. Not sure why that is. Any thoughts? Is my only recourse my feedback for the seller?
4 comments
kensgiftshop
·3 years agoDid you open an Item Not Received case through Ebay within 30 days of the estimated delivery date?
redheadjay
OP3 years agodon't recall seeing an estimated delivery date. I went back to look for one just now and didn't see one. From now on I'll open and "Item not received" within the 30 day window if an item is not received. The sell did refund the shipping amt. only after I filed the "Item not received." report. The seller messaged me after I had told him keeping the shipping amt. was NOT ok and filed the Item not received report. He said he would refund the shipping amt. if I closed the "Item not received" complaint. I didn't do that as I am sure that is against Ebay rules I did finally get the shipping refund. I haven't left him any Feedback yet. How does one know if there was ever the item for sale at all, let alone shipped?
stuff4divas
Mentor3 years ago@redheadjay altho not 'required' by eBay, I make sure to upload the tracking number for my buyers so they 'know' where their pkg is.
as far as 'knowing' if the item was ever for sale? u need to look at the seller's feedback and the length of time they've been selling on eBay- just a few 'guidelines' not a perfect solution.
here are the 2 eBay links to read up on if u ever do not receive your item by the last estimated delivery date posted on the order details page >
https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=2&pos=7&query=Get%20help%20with%20an%20item%20that%20hasn%27t%20arrived&intent=pay%20for%20item&context=9056_SELLER
or if the item u receive is not as described, wrong item sent, etc >
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=2&pos=2&query=Return%20an%20item%20for%20a%20refund&intent=defective%20item&context=9056_SELLER%C2%A0
eBay has great protection for buyers, here is their money back guarantee >
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210&st=3&pos=1&query=eBay%20Money%20Back%20Guarantee%20policy&intent=buyer%20protection&lucenceai=lucenceai&docId=HELP1238
redheadjay
OP3 years agoThank you. For this item, the seller did not get tracking or supply a tracking number. When it didn't arrive,
I asked if he could track it from his end. He said no.