Item description wrong, seller not responding

Question

Hi.  I ordered a treadmill belt on EBay.  It arrived but itâ€™s 2 inches too long.  The seller advertised the wrong belt model. I have reached out twice and they are not responding.How can I get this rectified?Is there an actual 1-800 number for EBay?Thanks,Sarah

wooden_flower · Accepted Answer

@illinialumnae  Return it for a refund. eBay can not force the seller to send a replacement. Go to your purchase history - select return this item.  Under reason for return, select does not match the description, and follow the prompts.The seller has 3 business days to send you a return label or a refund.  If he doesn't, or says he can not send a label, go to your case and click 'ask us to step in'.