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Item delivered, but not taken, so sent back to ebay
Hello, thank you for your help!
Basically, in July, I ordered an item from ebay, which was set to be delivered between the 6th and 16th of August. It actually arrived here on the 13th, but I was not around, so it went back to our post and once they arrive there, they only keep them for 5 days before sending them back. Usually, they leave a message saying your order was not delivered, but this did not happen for me.
So, in my case, on the 21st, they sent the order back. I already raised an issue for a refund on ebay by then, as it had not arrived, but I did not know the exact reason then, as, as soon as the post sent the item back to ebay, it got a new delivery number.
This refund was rejected. Thus, on the 5th of september, I objected to this rejection, as it was clear on the delivery number, that the item had not arrived. They closed it again, but this time, sent me the new number of the item, as it was being sent back to them and told me to contact swiss post, which I did, finding out about all this.
So now my issue is, I know the item is probably back at ebay now, but I have not gotten a refund and I cannot raise an issue anymore in any way, since the objection was closed and there is no hotline/chat for “item has not arrivedâ€.
how can I get the item or my money back?
thanks again for the help, I really appreciate it.
